Help Center
3 min read

Official Support

The fastest way to get help is to send a clear report. This page tells you exactly what to include so we can unblock your work as fast as possible.

Direct Email

support@planelo.app

We typically respond within 24 hours during workdays.

Bug Reports

Help us help you. A good bug report includes context, reproduction steps, and platform details.

  • Steps to reproduce (1, 2, 3...)
  • Device & OS version
  • Screenshots or Recordings

API Issues

If the API behaves unexpectedly, please include technical metadata.

  • Endpoint & HTTP Method
  • Response Status Code
  • Rough UTC Timestamp

Last updated: February 2026

Report an issue